Posts about stuff relating to airports

Big Brother: Tracking Passengers
Articles Dan Parsons Articles Dan Parsons

Big Brother: Tracking Passengers

Passenger tracking technology has become an increasingly important part of modern airport management. From check-in to boarding, passenger tracking systems help airports monitor travellers' movement throughout the terminal to improve the overall passenger experience. In addition, with technological advances in various spaces, airports can gather swathes of data on people's movement around their terminals within tight budgets while being mindful of privacy concerns. 

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People as Products: The Pitfalls of Six Sigma Passenger Processing
Articles Dan Parsons Articles Dan Parsons

People as Products: The Pitfalls of Six Sigma Passenger Processing

Devotees to the Six Sigma and/or Lean concepts will often adopt a “manufacturing mindset” and set about reducing variation and wastage in as many of their business processes as they can. Airport operations are no different and passenger processing is one the most operational focused areas to target under these concepts.

Almost five years ago, I was learning a great deal about Lean, in particular, but I was struggling with applying the concepts to the bulk of the airport operational environment. And then it dawned on my that the passengers were the product and moving them from curb to cabin (and vice versa) was our production line.

Whilst, from a theoretical point of view, this realisation opened up a lot of options for me, there are some dangers in forgetting that people are still people and that they comes in an almost infinite variety of configurations.

Image credit: (cc) Negative Space on Pexels

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